RETURN & REFUND POLICY If you are not satisfied with your purchase of the product please follow the Return Procedure below within 20 Calender days of purchase.

RETURN PROCEDURE

Help Us Process Your Return Quickly and Efficiently!

TO AVOID DENIAL OR DELAY, PLEASE REVIEW THIS DOCUMENT CAREFULLY

Returns can ONLY be processed if the following steps are STRICTLY followed

Review this Checklist Before requesting Return Authorization

NOTE: ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT! All returned packages will be thoroughly inspected in accordance with our published INSPECTION CRITERIA, and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay or denial of processing your return. Returns processing may take up to 5-10 business days from the time your return is received.   Returning a DEFECTIVE ITEM Unless otherwise specified, we gladly accept DEFECTIVE EXCHANGES on products within 20 days of original invoice date. DLW Quality Products shall have sole discretion as to the credit method. We may issue a credit, ship a replacement product, exchange or we may repair the item and return it to you.   Manufacturer Restrictions Some manufacturers have implemented returns restrictions that prevent  DLW Quality Products from being able to accept returns or offer exchanges, replacements or credits on their products. Products from manufacturers such as Compaq, IBM, Hewlett Packard, Toshiba, Epson and others are not returnable to DLW Quality Products FOR ANY REASON. All support as well as exchanges or replacements for DEFECTIVE merchandise, including within the first 10 days of ownership, must be handled directly with the product manufacturer. DLW Quality Products.com cannot accept any returns nor offer replacement, exchanges or credit for ANY product missing the UPC code. Only the product manufacturer can replace any DEFECTIVE item missing the UPC sticker.   Non-Defective Returns Returns of NON-DEFECTIVE items that are returnable by DLW Quality Products.com to product manufacturers may, at DLW Quality Products’s sole discretion, be accepted for return. NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 20% RE-STOCKING FEE and such returns will be for store credit or refund at DLW Quality Products's sole discretion within 30 days of original invoice date. Please e-mail us at  support@dlwqualityproducts.com if you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged.   Software And Consumables SOFTWARE AND CONSUMABLES (TONER CARTRIDGES, INK CARTRIDGES AND DIGITAL MEDIA) ARE NOT RETURNABLE.         ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued. The following criteria will be followed in rejecting returns and refusing credit: Products which are improperly packaged Products returned to DLW Quality Products.com in non-qualified shipping container Packages affixed with counterfeit label(s) or affixed with labels exhibiting tampering Products with any standard certification labels removed (UL listing, capacity, brand name, UPC code) Products or packages with barcode label removed Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (DLW Quality Products.com maintains serial number tracking) DAMAGE: Cracked components or damage to any circuit boards DAMAGE: Any dents, scratches, defacement or abuse of base casting DAMAGE: Torn or punctured tape seals DAMAGE: Loose, damaged or removed screws/fasteners Product Categories: CPU’s, notebooks and other items so labeled with a security seal will not be accepted for return Step 2: Receiving a Return Authorization (RMA) Number: DLW Quality Products.com Returns will not be accepted at our warehouse without a valid Return Authorization (RMA) number. RMA numbers will expire after 14 days. Any return we receive without an RMA number will be documented and returned to you.   Step 3: Ship and Insure Your Return We STRONGLY recommend that you FULLY insure the package you are returning. THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged in transit. We suggest that you use a “traceable carrier” that can provide you with “proof of delivery.” DLW Quality Products.com shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and is non-refundable. At our discretion DLW Quality Products.com may reimburse shipping charges related to the EXCHANGE of DEFECTIVE products. If you have any questions about shipping reimbursement for DEFECTIVE EXCHANGES please ask the service representative issuing your return authorization for clarification.   IMPORTANT NOTICE: If Your Return does not qualify In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging and prepare a detailed summary of our determination to deny the return. The merchandise will then be returned to you. Please call us at DLW Quality Products.com to discuss alternative resolutions for difficulties with products not qualifying for return or exchange.